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Frequently Asked Questions

Terms of Service

 

FREQUENTLY ASKED QUESTIONS:

1. What are the advantages of purchasing a website template?

The major advantage is price: You get a high quality design for just $20-$70. You don't have to hire a web designer or web design studio. Second advantage is time frame: It usually takes 5-15 days for a good designer to produce a web page of such quality.

2. What do I receive when I order a template?

After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and advanced clipart library.

You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com.

3. In what formats are your templates available?

Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.

4. What am I allowed and not allowed to do with the templates?

You may:

• Build a website using the template in any way you like.

You may not:

• Resell or redistribute templates (like we do).

• Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.

• Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design)

5. What is the difference between unique and non-unique purchase?

NON-UNIQUE PURCHASE:

Non-exclusive purchase means that other people can buy the template you have chosen some time later.

UNIQUE PURCHASE:

Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.

6. Is it reasonable to make unique purchase of template that was already purchased before?

Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com.

7. Is the license a one-time fee payment?

Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website.

8. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?

Sorry, we do not provide membership based services.

9. I would like to make payment by company check. Is that possible?

Please use MoneyBookers payment option. They accept payments by check

10. Is there any return policy?

Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned.

11. I ordered a template but haven't received the download information.

In this case please contact our Billing Department via support chat or e-mail (info@snerdey.com).

12. I was billed twice. I received 2 emails from merchant

Make sure that these charges have different order IDs. If it is so, contact our billing department.

13. Is it possible to reactivate my download link if it was deactivated after 3 days?

Yes. Please contact our billing department and they will reactivate your link.

14. I would like to purchase a template, but it is not available on the site anymore.

The template has been sold out for exclusive price. Look for similar templates in our collection!

15. How can I modify a template to suit my particular website?

We are more than happy to assist you with editing your logos, web site images and even redo your template with your current web site content. Just contact us at 877-619-6609 or use this online form.

16. Are your templates Microsoft FrontPage compatible?

Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check the 'sources available' field in the template preview window.

17. What is Adobe Photoshop?

Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at Adobe website.

18. What software do you recommend for making HTML?

We think that Macromedia Dreamweaver is the best.

19. How can I modify flash portion of the template?

You need to use Macromedia FlashTM to edit animated part of the template. Please visit the site of the developer: http://www.macromedia.com/software/

20. When I try to open the flash fla file, I get an error Unexpected file format.

This means that .fla file is incompatible with your Flash version. Please install Flash MX to edit this file or get in touch with our support personnel to have the file converted to appropriate version.

21. Can I edit flash template in Swish?

No. Our flash templates can be edited only with Macromedia FlashTM

22. Can I change the pictures on the flash animated website and put my own pictures instead?

Yes, you can.

23. What is the best place to find photos/images for modification of my template?

We recommend you to purchase images from www.gettyimages.com.

24. I was wondering if you could give me the contact info for a particular designer?

Sorry, our corporate policy prohibits direct contacts with contractually obliged designers.

25. Is it possible to use your templates to develop websites for my customers?

Yes. It is perfect for designers who want to offer their customers a high-quality design and also save time and money. Mind that when you purchase the template with ordinary or exclusive licence you're entitled to create only one project (one domain name).

26. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?

Yes, of course.

27. Is the installation service included in the purchase?

Some of our products like osCommerce templates, Zen Cart templates, etc. require installation to operate. Installation services are not included in the package price. Please contact us to find out whether we will be able to install the specific product for you.

 

 

 

TERMS OF USE:



1. IMPORTANT INFORMATION
You should carefully read the following terms and conditions. Your purchase or use of our products implies that you have read and accepted these terms and conditions.

2. LICENSE
Our website grants you a nonexclusive limited license to use the web templates and other products sold through our web site by independent content providers (the "products") in accordance with these Terms and Conditions (the "license") issued by our company.


a) LIMITED USAGE GRANTED
You may only use each individual product on a single website, belonging to either you or your client. You have to purchase same template once more in order to make another project with the same design

b) MODIFICATIONS
You are authorized to make any necessary modification(s) to our products to fit your purposes.


c) UNAUTHORIZED USE
You may not place any of our products, modified or unmodified, on a diskette, CD, website or any other medium and offer them for redistribution or resale of any kind without prior written consent from our company.


d) ASSIGNABILITY
You may not sub-license, assign, or transfer this license to anyone else without prior written consent from our company.


e) OWNERSHIP
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of independent content providers.

Our products are provided "as is" without warranty of any kind,
either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

3. OUR REFUND POLICY
Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date. The refund is issued to you after we receive a Waiver of Copyright signed by you. This is a required condition.

4. ANTIFRAUD CHECK

Customer purchase can be suspended for manual antifraud check for 10-20 minutes as well as it can be suspended for longer term (around 20 hours) for more serious investigation. Antifraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase.

5. PRODUCT INSTALLATION
We do not install any of our products which require installation (osCommerce templates, Zen Cart templates, etc.) Installation is a paid service which is not included in the package price.

6. THIRD-PARTY SERVICES
Our company may use third parties to provide certain services accessible through the Web Site. We do not control those third parties or their services, and you agree that our company will not be liable to you in any way for your use of such services. These third parties may have their own terms of use and other policies. You must comply with such terms and policies as well as these TOS when you use these services. If any such terms or policies conflict with our TOS, agreements or policies, you must comply with our company's TOS, agreements or policies, as applicable.

Our company reserves the right to change or modify these terms with no prior notice.

 

 


Guardlex Copyright Protection
 

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